Usage
When you reach a limit
What happens when your credits, storage or documents run out, and how to get going again.
Step 1
Your credit share is used up
When you send a message after your share of credits is used, the message is not sent and a window explains why. It shows how many credits you used, whether that is an even split or a limit set by an admin, and the date your allowance resets. In the chat the message is marked Not sent, with Retry for once your share is raised. Starting a new chat over the limit shows the same window and keeps your message in the box, without creating an empty chat. If an admin set your share to 0, the window says AI features are off for you.
Your credit limit is reached
You've used your share of the team's credits for this billing period (2,000 of 2,000 credits used). Credits are split evenly between members automatically. Your allowance resets on 1 November. An organization admin can give you a bigger share under Organization → Usage.
2,000 of 2,000 credits used · even split between members
Step 2
Admins can fix it on the spot
If you are an owner or admin, the window has Open usage settings, which takes you to Organization, Usage to change how credits are split. Members are told to ask an admin.
Your credit limit is reached
You've reached the monthly credit limit set for you (500 of 500 credits used). Your allowance resets on 1 November. You can raise your share under Organization → Usage.
500 of 500 credits used · limit set by an admin
Step 3
The organisation is out of credits
If the whole organisation has run out, the window says Out of credits instead. Owners and admins get Open billing to top up or upgrade the plan; everyone else is asked to tell an admin.
Out of credits
The organization is out of credits. Top up or upgrade the plan under Organization → Billing.
Step 4
An upload is turned away
If a file would take you past your storage or document limit, or the organisation's, the upload stops and the note says which limit it hit. That goes for Documents uploads and for files attached in chats and hubs. Nothing else is affected: you can still chat and open your documents.
Site survey photos.zip
Your personal storage limit would be exceeded by this file. An admin can raise your share in the Organization screen.
Step 5
Freeing space
Documents in the trash still count towards your storage and documents. Delete permanently in the trash gives the room back straight away, for things you uploaded; otherwise it frees up when the item leaves the trash after 60 days. Credits cannot be freed this way; they come back when your allowance resets, or when an admin raises your share or tops up.
95% of your storage limit used
Try it in Secretary, or create an account to get started.
Related guides
Your Usage at a glance
Open Usage, pick a period, and read your totals, documents and storage.
Where your credits went
The charts and tables on Usage: per model, per feature and per persona.
Warnings as you near a limit
The heads-up you get at 80, 90 and 95 percent of your credits, storage or documents, and what to do about it.