Terms of Service

1. Eligibility & Accounts

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Services. You are responsible for keeping your credentials confidential and for all activity that occurs under your account. Notify us immediately if you suspect unauthorised access.

2. Use of the Services

You agree to use the Services only in compliance with these Terms and applicable laws. You will not:

• reverse-engineer, decompile, or attempt to extract the source code of the Services;
• use the Services to develop a competing product or model;
• upload content that is unlawful, infringing, harmful, or that you do not have the right to share;
• interfere with the integrity or performance of the Services or attempt to bypass usage limits;
• use the Services to make automated decisions that have a legal or similarly significant effect on a person without an appropriate human-review process.

3. Customer Content

You retain ownership of any content, files, recordings, transcripts, or data you submit to the Services (“Customer Content”). You grant Azcom a limited licence to host, process, transmit, and display Customer Content solely as necessary to provide and improve the Services for you. You are responsible for ensuring you have the rights and any required consents to submit Customer Content, including from individuals whose voices, images, or personal information are included.

4. AI Output

The Services use AI models that generate text, transcripts, summaries, and other output (“Output”). Output may be inaccurate, incomplete, or biased and should not be relied on as a substitute for professional advice (including medical, legal, or financial advice). You are responsible for reviewing Output before relying on or distributing it.

5. Subscriptions, Fees & Trials

Paid plans are billed in advance on a recurring basis until cancelled. Fees are non-refundable except where required by law. We may change pricing on notice; changes apply to the next billing cycle. Free trials, if offered, automatically convert to paid plans unless cancelled before the trial ends.

6. Suspension & Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if we believe you have breached these Terms or if continued provision could expose us or other users to legal or security risk. You may terminate your account at any time from your account settings.

7. Disclaimers

The Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that Output will meet your requirements.

8. Limitation of Liability

To the maximum extent permitted by law, Azcom will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill arising out of or in connection with the Services. Our total aggregate liability for any claim arising out of these Terms is limited to the amounts you paid to us for the Services in the twelve months preceding the event giving rise to the claim.

9. Changes to the Terms

We may update these Terms from time to time. If a change is material, we will provide notice (for example by email or in-product). Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by the laws of the Republic of South Africa, without regard to its conflict-of-laws principles. The courts located in South Africa will have exclusive jurisdiction over any dispute arising out of or relating to these Terms, except where prohibited by applicable law.

11. Contact

Questions about these Terms? Reach us via our contact page.