Hubs
Team chat inside a hub
Talk with the people in a hub in threads, mention colleagues, and bring Secretary in when you need it.
Step 1
Open Team
Team is the hub's tab for talking to its members, with the unread count on it. It also sits as Team chat under the hub in the Hubs panel, and on the hub's card in the overview.
Product Launch
Everything for the spring launch
Threads
Welcome
Sam: Kick-off is Monday at 10
Launch date
Priya: Can we move it a week?
Step 2
Threads
Conversations are organised into threads, pinned ones first, then by latest activity. A thread with new messages is bold with a count, and Mark all read clears them. Everyone in the hub can read; viewers see View only.
Team discussions, visible to all hub members.
Welcome
Sam Lee: Kick-off is Monday at 10
Launch date
2Priya Shah: Can we move it a week?
Press list
You: Added the trade titles
Step 3
Start a thread
Editors and admins press New thread, type a title and press Create, or Enter.
Team discussions, visible to all hub members.
Thread title
Welcome
Sam Lee: Kick-off is Monday at 10
Launch date
2Priya Shah: Can we move it a week?
Press list
You: Added the trade titles
Step 4
Post and mention
Open a thread and type in the box at the bottom. Type @ to pick a member, who gets a notification under Chats & hubs, or @AI to ask Secretary. Mentions show in blue, Secretary in violet. You can keep typing a full name after the @, such as @Alex T, and the member menu stays open; you never appear in your own @ list. You can attach up to five files (each up to 150 MB, or 50 MB for spreadsheets and images), or documents from your library, with the buttons beside the box.
Launch date
Priya Shah · 10:02
@AI
Invoke Secretary AI
Sam Lee
Priya Shah
Enter to send · Shift+Enter for new line · @ to mention AI or a member
Step 5
Bring Secretary in
Secretary answers when you mention @AI, or when the Secretary button beside the box is switched on before you send. Its replies are violet, and it uses the hub's instructions and pinned files. If it is still answering someone else, your request waits its turn.
Launch date
Priya Shah · 10:02
You · 10:04
Secretary AI · 10:04
Enter to send · Shift+Enter for new line · @ to mention AI or a member
Step 6
AI replies to all
In the thread header, AI replies to all makes Secretary answer every message, not only @AI ones. The Hub instructions switch beside it turns the hub instructions off for this thread. Admins, and an editor who created the thread, can change both.
Launch date
Priya Shah · 10:02
You · 10:04
Secretary AI · 10:04
Enter to send · Shift+Enter for new line · @ to mention AI or a member
Step 7
React, reply, edit
Hover a message for its actions: react with an emoji, Reply to quote it, Ask AI about it, Edit your own, or Delete. Right-click for more, such as Copy and Pin message, which keeps it at the top of the thread. Edited messages are marked, and long ones fold behind Read more.
Launch date
Priya Shah · 10:02
You · 10:04
Enter to send · Shift+Enter for new line · @ to mention AI or a member
Step 8
Deleting a message
Delete asks you to confirm, and offers to remove Secretary's answer too if it replied. The message is replaced by This message was deleted, with Undo for a moment in case you change your mind.
Launch date
Priya Shah · 10:02
You
Enter to send · Shift+Enter for new line · @ to mention AI or a member
Step 9
Manage threads
Right-click a thread in the list. Anyone can Mute it, which also clears its badge. Admins, and editors who created it, can Rename, Archive or Delete it; pinning a thread to the top is for admins. Archived threads fold under Archived and can no longer be posted in.
Team discussions, visible to all hub members.
Welcome
Sam Lee: Kick-off is Monday at 10
Launch date
2Priya Shah: Can we move it a week?
Press list
You: Added the trade titles
Step 10
View only
Viewers read every thread but cannot post; the box at the bottom says so. Ask a hub admin for editor access.
Launch date
Priya Shah · 10:02
Step 11
Keeping it civil
An organisation admin can switch on Block swearing in hub chats under Organization, Settings. Messages, edits and thread titles with swearing are then turned away with a red notice, and you keep your draft to fix it.
Try it in Secretary, or create an account to get started.
Related guides
Creating a hub
Set up a workspace with its own instructions, brief, model and persona for a project or a team.
Finding and switching between hubs
Where your hubs live, how to open one, and how to move a chat into a hub.
Inside a hub: Chats, Team, Files and Manage
What each part of a hub's workspace is for, and who can do what in it.