All Secretary guides

Users

Changing someone's role

Give a person a different default role or a custom role, and what each default role allows.

Step 1

The role button

Every card under Users has a role button showing the person's current role, or a custom role's name with its colour. Press it to open Assign Role.

1The role button
SL

Sam Lee

active

sam@example.com

MemberLast login: 10/14/2026

Step 2

Pick a default role

Under Org Role, press the role they should have. The change is saved straight away, with no confirmation.

2Pick a default role

Assign Role

Search roles...

Org Role

Moderator

Delete and manage any file or folder

Contributor

Create and manage forms

Member

Submit and view forms

Custom Roles

Support Lead
Contractor

Step 3

What you can and cannot change

Nobody can make someone the Owner here, and the Owner's own role is fixed. An Admin cannot make someone an Admin or change an Admin's role; their button is greyed out. Only the Owner manages Admins.

3What you can and cannot change
AM

Alex Morgan

active

alex@example.com

AdminLast login: 10/16/2026

Step 4

Or give a custom role

Custom Roles lists the roles you have built. Picking one replaces their default role completely. An Owner or Admin has to be moved to Moderator, Contributor or Member first; the Owner sees this when opening an Admin's role.

4Or give a custom role

Assign Role

Search roles...

Org Role

Admin

Manage users and settings

Moderator

Delete and manage any file or folder

Contributor

Create and manage forms

Member

Submit and view forms

Custom Roles

Move this user to Moderator, Contributor, or Member first to assign a custom role.

Support Lead
Contractor

Step 5

What each default role allows

Members upload and manage their own files, chat, use personas and hubs on basic models. Contributors also edit folders, make up to 5 private personas and use standard models. Moderators can act on everyone's files, see access lists, share chats, use committee mode and image generation, and share personas. Admins can do everything but Billing; the Owner can do everything.

5What each default role allows

Default Roles

Everyone holds exactly one role: one of these, or a custom role below in its place

Owner

Full control of the organization, including billing

Personas: unlimited
Full access

Admin

Manages users, groups, and roles across the organization

Personas: unlimited
Full access

Moderator

Can act on documents and folders beyond their own

Personas: up to 10
24 permissions

Contributor

Can create and edit content across the organization

Personas: up to 5
16 permissions

Member

Standard access to their own content and org resources

14 permissions